A full 24 hours notice is required for cancelling appointments.
If you cancel with less than 24 hours before your appointment time, you will be billed for 50% of the cost of your appointment This also applies to same-day bookings which are subsequently cancelled.
If you cancel with less than 12 hours before your appointment time, you will be billed for 75% of the cost of your appointment. This also applies to same-day bookings which are subsequently cancelled.
Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled.
There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family or a natural disaster.
If you have purchased a prepaid counselling package and you cancel one of your prepaid sessions with less than 24 hours or miss the session, this session counts as having been used.
If you have booked a series of counselling appointments and have cancelled your most recent appointment with less than 24 hours notice or have missed that appointment, you have 24 hours to pay the associated fees to retain your remaining pre-booked sessions.
I have read and discussed the above information with my therapist. I understand the risks and benefits of counselling, the nature and limits of confidentiality, and what is expected of me as a client of the Counseling Services.